Open Box bikes are reconditioned by our qualified experts. That said, your bike may have minor scratches or defects, but these in no way affect the physical or mechanical integrity of the bike. Two grades of Open Box bikes exist, Grade A and Grade B, and details can be found in the tab below.

Grade A: The bike has covered less than 100 km and is in almost new condition.

Grade B: The bike has been ridden more than 100 km and/or has minor scratches.

We usually ship your bike or accessories within 1-2 business days. Once your order has been processed, you will receive a confirmation with a tracking number by e-mail. We usually use UPS or Dicom for shipping.

Your bike, carefully packed, will arrive at your door in a large brown box. All you have to do is follow the assembly guide or our Youtube videos to finalize the assembly of your bike.

Basic warranty includes:

All our bikes come with a 3-2-1 warranty: three years on the frame, two years on the battery and one year on the whole bike. The warranty also covers shipping and labor.

Extended warranty+ includes:

5-3-2 extended policy

2 years on the bike: Enjoy extended coverage for the mechanical and electrical components of your EBGO bike.
3years on the battery: Extended warranty to ensure optimum performance of your battery for an extended period.
5years on the frame: Protect the structural integrity of your bike with an extended frame warranty.

By purchasing the extended warranty+ you agree to all applicable terms and conditions. To find out more click here.

Dans l’éventualité ou votre achat ne vous conviendrait pas, vous avez 7 jours pour échanger ou vous faire rembourser votre vélo. Pour ce faire, veuillez communiquer avec le service à la clientèle, par courriel, au support@ebgo.ca