Privacy policy

This Privacy Policy describes how ebgo.ca (the "Site" or "we") collects, uses and discloses your personal information when you visit or make a purchase from the Site.

Collection of Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to any information that uniquely identifies an individual (including the information below) as "personal information". Please refer to the list below to learn more about the personal information we collect and why.

Device information
Examples of personal information collected: web browser version, IP address, time zone, cookie information, sites or products you visit, search terms and how you interact with the site. Purpose of collection: to load the site accurately for you and analyze site usage for optimization. Collection source: collected automatically when you access our site using cookies, log files, web beacons, tags or pixels. Disclosure for commercial purposes: shared with our subcontractors Shopify, Amazon, Google and Facebook.

Order information
Examples of personal information collected: name, billing address, delivery address, payment information (including credit card numbers, e-mail address and telephone number).

Purpose of collection

To provide you with products or services, to process your payment information, to arrange delivery, to provide you with invoices and/or order confirmations, to communicate with you, to check orders for potential risks or fraud and, where applicable, depending on your preferences shared with us, to provide you with information or advertising regarding our products or services. Source of collection: collected from you.
Disclosure for marketing purposes: shared with our Shopify processor, Amazon, Google and Facebook.

Customer support information

Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for commercial purposes: Shopify, Amazon, Google and Facebook.
Minors

The site is not intended for persons under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address below to request deletion.

Sharing personal information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example: We use Shopify to power our online store. To learn more about how Shopify uses your personal information, click here: https://www.shopify.com/legal/privacy.
We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or otherwise protect our rights.

Behavioral advertising
As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example: We use Google Analytics to help us understand how our customers use the site. To find out more about how Google uses your personal information, click here: https://policies.google.com/privacy?hl=fr. You can also opt-out of Google Analytics by clicking here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the site, your purchases and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases, through the use of cookies or other similar technologies (to which you may consent, depending on your location).

For more information on how targeted advertising works, you can visit the Online Advertising Initiative ("NAI") education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE https://www.google.com/settings/ads/anonymous
BING https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Amazon: https://www.amazon.com/adprefs

In addition, you can opt-out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/.

Use of personal information
We use your personal information to provide our services, including: selling products, processing payments, shipping and fulfilling your order, and keeping you informed of new products, services and offers.

Retention
When you place an order on the site, we retain your personal information for our records unless and until you ask us to delete it. For more information on your right to erasure, please see "Your rights" below.

Automated decisions
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling), which has a legal or significant impact on you.

We do not engage in fully automated decision making that has a legal or otherwise significant impact on customers using customer data.

Our Shopify processor uses limited automated decision making to prevent fraud that does not have a legal or otherwise significant effect on you.